Return & Exchange Policy

Return & Exchange Policy 

At DrivePrime Auto Parts, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to make things right.

Eligibility for Returns & Exchanges

• Items must be returned within 7 days of purchase.

• Products must be unused, in their original packaging, and in resalable condition.

• Proof of purchase (receipt or order number) is required.

• Electrical parts, oils, fluids, and special-order items cannot be returned or exchanged unless defective.

Exchanges

• Eligible items may be exchanged for the correct size, type, or a similar product of equal value.

• If the replacement product is of higher value, you will need to pay the price difference.

Refunds

• Approved returns will be refunded through the original payment method within 7 business days.

• Delivery fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

Return Process

1. Contact Us

2. Bring the item to our store or arrange pickup (fees may apply).

3. Our team will inspect the item and process your exchange or refund.

Need Help?

If you have any questions about our policy, contact us;

Contact Information

For questions or concerns, please contact us at:

DrivePrime Auto Parts
Email: support@driveprimeautoparts.com / driveprimeautoparts@gmail.com
Phone: 0540473630 / 0543156306
Address: La-Anarhor Street, American House, East Legon, Accra, Ghana.